| This
returns policy is designed to provide our customers with peace of mind with regard
to the quality of plants purchased online, as natural living plants there will
always be some slight variation from the plants pictured on our website but we
are confident that the overall quality will be as described. 1.
Claims must be made by e-mail by the end of the next working day of receipt
(9am - 5pm Monday to Friday). 2.
This guarantee applies to plants only not potted plant/container
combinations or containers. 3.
The refund and return policy applies to all of the plants in an
order but not to potted plant/container combinations or containers - i.e. where
more than one plant has been ordered all the plants must be returned, not just
one for example. 4.
The original packaging must be retained for use for return. We will contact the
customer to arrange the details of the return. 5.
These terms are in addition to our general terms and conditions except where they
clearly conflict in which case these, more favourable terms, take precedence. 6.
This policy applies to orders received from the 27th July 2010 until such time
as the policy is withdrawn. We reserve the right to terminate this policy at any
time, at which point all reference to it will be removed from this website and
all other publicity. We will honour this policy for all orders placed prior to
termination. Please
note: we routinely and randomly photograph plants prior to despatch to prevent
fraudulent claims. | 
