Delivery is to UK mainland only excluding Scottish Highlands and Islands, Isle of Wight, Isle of Man where additional charges apply (please contact us).
We use a nationwide courier for the vast majority of our orders. Every Item is on a 'Fragile Service' which means all parcels are processed by hand (rather than a conveyer system) and placed on a separate loading facility. To date (August 2018) we have been sending plants using this method for 13 years (over 55,000 plants!) and the percentage of plants that have been damaged in transit is less that 0.5%!!
Orders regardless of the number of items* are charged on a UK mainland rates depending on the size of the largest plant("large plant", "next day", "morning" and Saturday delivery surcharges will still apply, see below). Very heavy and/or tall plants (over 20Kg/180cm when including container) may incur extra charges but we will always contact you about this.
After you make your order we will normally attempt to contact you by phone within 2-5 working days to arrange a convenient delivery day if you have not specified one at checkout. This is also an ideal time for you to ask us any questions about your purchase, we are always more than happy to give advice about our plants.
Your delivery will be scheduled to arrive between 8.30 am and 5.00 PM Tuesdays to Fridays. Plants can be left outside or with nieghbours by prior arrangement but we cannot be held responsible for any loss.
We will normally dispatch within 7 days of confirmation of order subject to availability (please note that we will not deliver if ambient overnight temperatures are likely to damage your plants if overnight temperatures are very low you may have to wait a few days before we are able to deliver your plant safely, we are sure you will understand).
*Large Plant Delivery - Plant and pot combinations over 190cm will depend on your location, please contact us or Choose Pallet delivery at checkout.
*Delivery on Saturdays mornings can be specially arranged for orders received before 11.00am on the Thursday of that week - please note there is a £35 charge for this service.
*Delivery to the Scottish highlands (only plants up to and including 160cm). There is a charge of £17.50 for this service and deliveries may take an extra day please contact us if you are not sure what postcodes constitute a highlands delivery service.
*Morning delivery (before 12.00 noon) add £7.50 surcharge.
Potting up. If you have ordered a plant with a self-watering container and would like us to pot up for you this can be arranged but due to the increased P&P costs there is a additional charge of £5 for containers less than 29cm across, £10 for containers from 30cm to 45cm across, for ready potted containers over 46cm please contact us.
Please be assured, your plants are securely packaged, delivered by tried and trusted couriers and will reach you in perfect condition.
* Important Note - Some of our very large specimen plants and some particularly bulky orders will incur an additional delivery charge, however, if this is the case, we will notify you beforehand and you will not incur any charges until you agree to the delivery arrangements and costs. This is a rare condition and we assure you we will always let you know in advance.
For our Terms and Conditions please click Here
If you have any questions please contact us by e-mail.
Remember that anyone can have a fantastic display of house plants in their home, just follow the tips we give on each plant and take a look at our care and maintenance page and soon house plants could create for you a more beautiful and healthier home.
Phone lines open 9-5 mon-friday.
For our full terms and conditions please click here