We care about our plants and our customers. We have built a reputation based upon customer satisfaction and quality. We profoundly believe that houseplants can enhance the interior environment and we want you to share in this and to come back to us. We will do everything possible to ensure that you are happy with the service we provide. If you are not happy with your purchase remember to keep all packaging materials and contact us by phone or email, we want you to be delighted with the quality of plants you have received and will arrange a pick up of your order and a full refund of the cost of the plants.
We understand that ordering plants over the web without actually seeing them might be considered a risk, but every plant you see on our site is always photographed from our stock and is very closely representative of what you will receive. Obviously there may be some slight variation in height, shape and form from the images on the site but our policy is to underestimate not exaggerate. We value our reputation! One thing to note is that all heights quoted are of the plant and container not from the top of the plant to the compost.
If we are not totally happy with our stock we will not despatch without contacting you first. As a major supplier to the public and to florists around the country we take quality as our number one priority.
We do our utmost to pre-condition plants at our nursery so that you do not have the problems associated with "fresh from the grower" problems so often associated with plants purchased from DIY and supermarket outlets.
We have developed a number of packaging techniques depending on the plant and the order. We use a number of couriers again depending on the destination and the nature of the order - we have also rejected some for quality reasons. We have dispatched tens of thousands of orders and have had very very few complaints of damage due to transit or packaging problems. On the contrary we have many testimonials to the quality of our packaging methods.
Please note, however, that we will not deliver if low ambient overnight temperatures are likely to damage your plants (if overnight temperatures are very low you may have to wait a few days in the winter before we are able to deliver your plant safely.) Our top priority is ensuring your plant arrives with you safely and in perfect health. If we feel we have to delay your order to achieve this, we will let you know as soon as possible.
We do not have access to any of your financial information as this is handled by our trusted payment providers and verified by your bank using modern payment encryption techniques. All confidential records are kept completely private and permanently destroyed both physically and digitally after your order is fully processed. We take security very seriously.